SKYNIX LAB · CUSTOMER CARE

Shipping Policy

From checkout to your doorstep, we want your SKYNIX LAB experience to be smooth, transparent, and convenient.

01. Order Processing

Once your order is placed, our team begins preparing it for dispatch. Orders are generally processed within [1–3 business days], excluding Sundays and public holidays. During sales, promotions, or periods of high demand, processing may take longer.

02. Shipping Destinations

We currently offer delivery to [confirmed delivery locations]. Availability depends on the service coverage of our delivery partners. If your location is outside our delivery network, we will inform you where possible.

03. Estimated Delivery Times

Delivery times vary depending on your location and courier availability. The following timeframes should be confirmed against your actual shipping arrangements.

MAJOR CITIES

[2–5 days]

OTHER AREAS

[4–7 days]

Delivery times are estimates, not guaranteed dates. Remote locations and unexpected courier delays may require additional time.

04. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase. Free-shipping offers, when available, are subject to the conditions stated in the relevant promotion.

05. Order Tracking

Where tracking is available, we will share the relevant tracking details through the contact information provided with your order. Please allow time for tracking updates to appear after dispatch. If you have not received an update within the expected timeframe, contact our support team.

06. Incorrect Shipping Information

Please ensure your name, phone number, and delivery address are accurate when placing your order. If you notice an error, contact us as soon as possible. We will try to update your details before dispatch, but changes cannot be guaranteed once the order has been shipped.

07. Delayed or Undelivered Orders

Delays may occur due to courier operations, severe weather, public holidays, or circumstances beyond our control. If your order has not arrived within the estimated delivery window, contact us so we can help investigate the shipment.

08. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within [confirmed reporting period]. Include your order number, a description of the issue, and clear photographs where applicable. We will review your request and explain the available resolution under our Return & Refund Policy.

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