Return & Refund Policy

Your satisfaction matters to us. Learn how SKYNIX LAB handles return requests, refunds, damaged products, and incorrect orders.

LAST UPDATED: OCTOBER 29, 2026

Due to the personal-care nature of our skincare products, returns may be subject to hygiene and product-safety requirements.

To request a return, your purchase must meet the applicable eligibility conditions:

• The item is unused and in its original condition, where required.
• The original packaging, seals, and product components are intact, where applicable.
• Proof of purchase or a valid order number is available.
• The request is submitted within [7 days of delivery], subject to applicable law.

Please contact our support team before sending any product back.

If your order arrives damaged, defective, or different from what you purchased, please contact us within [48 hours of delivery].

To help us resolve the issue, provide:

• Your order number.
• A brief description of the problem.
• Clear photographs of the item and packaging, where applicable.

Our team will review your request and determine the appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, refund, or another suitable solution.

Please do not discard the product or packaging before contacting us if they may be needed to assess your claim.

Unless required by applicable law, certain items may not be eligible for return, including:

• Opened or used skincare products that cannot safely be resold.
• Products damaged through misuse or improper storage after delivery.
• Gift cards or digital products, where applicable.
• Items explicitly marked as final sale, where permitted by law.

These exclusions do not remove any rights you may have under applicable consumer-protection laws.

To request a return or report an order issue, follow these steps:

Please do not ship products back without receiving return instructions from our team.

If your refund request is approved, we will explain the applicable refund method and processing timeframe.

Refunds will generally be issued through the original payment method where available and permitted by the payment provider.

The time required for the funds to appear in your account may depend on your bank, payment provider, or financial institution.

Any applicable refund deductions or shipping-charge treatment will be communicated in accordance with our stated policy and applicable law.

Return shipping arrangements and costs depend on the reason for the return.

If the return concerns an incorrect, defective, or damaged product, we will explain the appropriate return or replacement arrangements.

For other approved returns, the customer may be responsible for return shipping costs where permitted by applicable law and disclosed in advance.

Original shipping charges, promotional discounts, and delivery fees will be handled according to the circumstances of the order and applicable law.

If you receive an incorrect, damaged, or defective product, contact us to discuss an appropriate replacement or other resolution.

Product exchanges are subject to stock availability and applicable consumer-protection requirements.

We cannot guarantee an exchange for a particular product if it is unavailable.

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may be accommodated before dispatch, subject to order status and applicable law.

Once an order has been shipped, cancellation may no longer be possible. In that situation, please contact our support team for guidance.

Any refund following an approved cancellation will be processed in accordance with the applicable payment method and refund procedures.

09. Contact Us

For return, refund, or replacement assistance, contact our team. Please include your order number so we can assist you more efficiently.

Thank you for choosing SKYNIX LAB.