Privacy Policy

Your trust means everything to us. Learn how SKYNIX LAB collects, uses, and protects your personal information when you shop with us.

At SKYNIX LAB, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains how personal information may be collected, used, stored, and shared when you visit our website, place an order, contact our team, or otherwise interact with our services.

01. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information.

02. How We Use Your Information

We may use personal information for the following purposes:

• Processing and fulfilling customer orders.
• Arranging shipping and delivery.
• Processing payments and managing refunds.
• Communicating order confirmations, updates, and service messages.
• Responding to customer inquiries.
• Maintaining, securing, and improving our website.
• Detecting fraud, misuse, and suspicious transactions.
• Meeting applicable legal, accounting, and regulatory obligations.
• Sending marketing communications where permitted and, where required, with your consent.

03. Shopify & Service Providers

Our online store is powered by Shopify. Shopify and other service providers may process certain information to support website hosting, checkout, payment processing, shipping, analytics, customer support, and other business operations.

These providers may process information according to their own terms, privacy notices, and applicable legal obligations. We encourage you to review the relevant privacy information for services you use through our store.

04. Cookies & Similar Technologies

Our website and its service providers may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand website performance, and provide relevant marketing where enabled.

Cookie usage may vary depending on the services and integrations configured in our store. You may be able to manage certain cookie preferences through your browser or the privacy controls available on our website.

Disabling some cookies may affect website functionality. Where required, we will obtain consent before using non-essential cookies or similar technologies.

05. Sharing Personal Information

We may share relevant information with trusted third parties when reasonably necessary for business operations, including:

We do not represent that every third-party service listed above is used by our store. The actual providers depend on our current Shopify configuration and business operations.

We do not sell personal information in exchange for money. Any additional data-sharing practices will be handled in accordance with applicable law and the privacy choices available to customers.

06. Marketing Communications

If you subscribe to our marketing communications or otherwise provide the required consent, we may send information about products, offers, launches, and promotions.

You can unsubscribe from marketing emails by using the unsubscribe link included in those emails. You may also contact us to request that your contact details be removed from marketing lists, subject to applicable requirements.

Transactional messages relating to orders, payments, and customer service may still be sent when necessary.

07. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy.

Retention periods may depend on order records, customer-service needs, fraud prevention, legal obligations, accounting requirements, and the resolution of disputes.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law and our retention practices.

08. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, and disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should take appropriate precautions when using online services and protect access to their accounts and devices.

09. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.
• Request a copy of eligible information.
• Opt out of certain marketing communications.
• Submit a complaint to a relevant privacy regulator.

These rights may be subject to legal exceptions and verification requirements. To make a privacy-related request, contact us using the details provided below.

10. Children's Privacy

Our website is not intended to be used by children who are not legally permitted to make purchases or provide personal information independently under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action.

11. International Data Transfers

Depending on the service providers used by our store, personal information may be processed or stored in countries other than your own. Where international transfers occur, we will handle them in accordance with applicable legal requirements and appropriate safeguards, where required.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our business practices, website functionality, service providers, or legal obligations. The latest version will be published on this page with an updated revision date.

13. Contact Us

Have questions about your privacy or how your information is handled? Contact the SKYNIX LAB team and we will help direct your inquiry.

SKYNIX LAB · YOUR SKINCARE JOURNEY, MADE SIMPLER.